© 2019 by Lizard Strategy

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iN Demand provides pay per view and video on demand services to major cable operators. It is owned by Comcast, Cox, Time Warner Cable and Advance/Newhouse. Lizard Strategy was brought in to ensure timely delivery of movie and TV titles to its corporate customers based upon the programming schedule for the month.

The company had accumulated a significant backlog of titles and its team was heavily stressed by legacy administrative policies and systems. Lizard Strategy was tasked with identifying bottlenecks and maximizing staff efficiency.

RESULTS
Improved Workflow & Path To Revenue
  • Uncovered opportunities for automation to increase staff work capacity

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  • Identied procedural breakdowns that were creating errors in tracking and reporting  

 

  • Identied correctable skill gaps in several operations staffers and recommended training

Reduced Expenditures
  • Eliminated the need for 3 additional FT roles by increasing staff efficiency

 

  • Identied underutilized technical resources and uncovered and redirected funds towards process improvements workflow

Operations &

Process Flow Optimization