iN Demand provides pay per view and video on demand services to major cable operators. It is owned by Comcast, Cox, Time Warner Cable and Advance/Newhouse. Lizard Strategy was brought in to ensure timely delivery of movie and TV titles to its corporate customers based upon the programming schedule for the month.
The company had accumulated a significant backlog of titles and its team was heavily stressed by legacy administrative policies and systems. Lizard Strategy was tasked with identifying bottlenecks and maximizing staff efficiency.
Improved Workflow & Path To Revenue
Uncovered opportunities for automation to increase staff work capacity
Identiﬁed procedural breakdowns that were creating errors in tracking and reporting
Identiﬁed correctable skill gaps in several operations staffers and recommended training
Eliminated the need for 3 additional FT roles by increasing staff efficiency
Identiﬁed underutilized technical resources and uncovered and redirected funds towards process improvements workflow