iN Demand provides pay per view and video on demand services to major cable operators. It is owned by Comcast, Cox, Time Warner Cable and Advance/Newhouse. Lizard Strategy was brought in to ensure timely delivery of movie and TV titles to its corporate customers based upon the programming schedule for the month.
The company had accumulated a significant backlog of titles and its team was heavily stressed by legacy administrative policies and systems. Lizard Strategy was tasked with identifying bottlenecks and maximizing staff efficiency.
RESULTS
Improved Workflow & Path To Revenue
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Uncovered opportunities for automation to increase staff work capacity
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Identified procedural breakdowns that were creating errors in tracking and reporting
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Identified correctable skill gaps in several operations staffers and recommended training
Reduced Expenditures
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Eliminated the need for 3 additional FT roles by increasing staff efficiency
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Identified underutilized technical resources and uncovered and redirected funds towards process improvements workflow